Fair, Transparent
& Final

Mandatory 48-Hour Return Reporting Window

If you receive a wrong, damaged, or defective product, you must inform our team in writing within 48 hours of delivery.

Claims submitted after the 48-hour window will not be entertained or processed under any circumstances.

Mandatory Verification & Video Proof

To have a return or exchange request approved, submitting the following two videos is strictly mandatory.

• Unboxing VideoAn uncut, unedited, continuous recording of the parcel being opened. The courier tracking label must be clearly visible throughout, and the video must show the opening from a sealed state through to the defect on the product.
• Repacking VideoIf your return is approved, record a brief video while securely repacking the product for courier pick-up.

Failure to provide valid unboxing and repacking videos will result in immediate rejection of the return claim.

Mode of Refund — Store Credit / Gift Voucher Only

We do not issue direct cash refunds or bank transfers under any circumstances.

• Store CreditUpon approval of your return and physical quality inspection at our warehouse, you will be issued a Store Credit / Gift Voucher Code equal to the value of the returned item.
• UsageThe store credit can be redeemed on your next purchase on theblackhouse.in.
• Validity6 months from the date of issue.

Legal Compliance — Consumer Protection Act, 2019

Our operational policies comply with Indian statutory regulations to safeguard consumer rights and ensure transparency.

• Unfair Trade Practices — Sec 2(47)All product imagery, size specifications (XS to XXL), and descriptions on our platform accurately represent the physical product.
• Defective Goods RedressalIf a delivered item has a manufacturing defect or significant mismatch, the consumer is legally entitled to resolution — provided it is reported within the mandatory 48-hour timeframe.

Consumer Protection (E-Commerce) Rules, 2020

All return, refund, shipping, and payment terms are explicitly disclosed prior to checkout in line with Rules 5 & 6.

• Grievance TimelineCustomer complaints are acknowledged within 48 hours of receipt and resolved systematically within one month.
• Cancellation ChargesNo arbitrary or unfair cancellation fees are charged to the customer for orders cancelled prior to fulfillment or due to platform errors.

Non-Returnable Conditions

Returns will not be accepted under the following scenarios:

• A.Claims made after 48 hours of delivery.
• B.Inability to provide valid unboxing and repacking videos.
• C.Returns requested due to minor colour variations or personal preference. Please review the size chart carefully before ordering.
• D.Products that show any sign of wear, washing, alteration, or missing original tags and packaging.

How To Submit A Return Request

Approved returns move through three ordered steps. Please follow each.

• Step 1 · ContactReach us within 48 hours of delivery at support@theblackhouse.in — or via our support line.
• Step 2 · ProvideShare your Order ID, reason for return, and attach the mandatory unboxing video.
• Step 3 · ReviewOur team reviews the footage within 24–48 hours and guides you on courier pick-up and the store credit process upon approval.